Contact Us

We have created a comprehensive list of frequently asked questions (FAQ) to help you making a reservation.
If you would like to cancel or amend your booking you can do it directly online by using My Bookings.

Contact us by email

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Customer Service by phone

Please don't hesitate to contact us if you need any information or if you have any questions you need answered or any suggestion you would like to make that might help us improve our service.

Opening hours

Monday to Friday: 24 hours

Saturday and Sunday: 10:00 - 00:00 (CET)

24 hours a day, 7 days a week

Call us for free




Reasons for choosing us
Low rates
We do all we can to control our costs so we can offer you the absolute lowest cruise prices. Our website is designed for simple, quick, online booking..
Maximum choice
We offer the widest choice of hotels, from budget to deluxe, relaxed to lively, family friendly to child free properties. We also offer a large number of upgraded and refurbished rooms within not available through any other tour operator.
Satisfied guests
To achieve the guest satisfaction we aim at, we need to live according to a strong and very clear set of values. And we do. Our approach to customer service is simple. Everything we do has one purpose: Making People Feel Special
We speak your language
Our staff is multilingual and speaks English, Spanish, German, French and Dutch
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